Error code 5
This error occurs when a system call of Soundpad is blocked by Windows, e.g. when you try to change something in the device preferences.
SolutionsStart with step 1 and retry the action, that led to the error. If it doesn't help, then try the next step.
- Run Soundpad as administrator. Here is an instruction.
- For Steam edition only: Download and install the standalone version. The installer ensures, that all permissions are set correctly and will do the necessary changes to your system. Although the Steam installer should do these things, it apparently doesn't always happen and users reported, that installing the standalone version fixed the problem.
- Turn off anti-virus.
- Check for missing or corrupted system files with Microsoft's system file checker tool.
Still not working
If it still doesn't work, then you are out of luck, and we must assume, that Soundpad is installed on a corrupted installation of Windows. Soundpad does casual system calls to register its driver extension. If these calls are blocked, even though you ran Soundpad as administrator, turned off anti-virus software or installed the standalone version, then your Windows version is definitely not behaving as it is supposed to.
Every reported case of this error occurred on systems, that identified itself as being Windows 7 or Windows 8, although they clearly were Windows 10. The systems had wrong versions of many system files, that Soundpad relies on.
To check it: Run Soundpad, go to Help -> Troubleshooting. In the first segment of the report is your OS, e.g. OS: Windows 10 Pro x64, Version: 1803, Build: 17134. If your operating system is Windows 10, but the report says it is Windows 7 or Windows 8, then your system is corrupted.