Help > FAQ > Why can't I add or play sounds from my network drives?
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This happens if you explicitly run Soundpad as administrator. The administrator context doesn't know your network drive mappings and therefore can't find sounds on these drives.
It also happens when you update Soundpad from within Soundpad. After the update is completed, Soundpad is run by the installer, that is unaware of your network drive mappings. Just restart Soundpad in that case.